Anybody can promise an AI that answers. The questions worth asking are what happens when it's unsure, how an emergency gets to you, and who stays in control. Here's the straight version.
This is the most important design decision in the whole system, and it's where most AI phone tools fall down.
When a caller asks something outside what your agent was built with, it says it doesn't have that answer, takes a message, and routes it to you. It does not invent a price, a policy, or an availability window.
We define what "urgent" means for your business during setup — a flooded basement, a fresh accident, a no-cool call in August. Those notify you right away instead of waiting for a summary.
If somebody wants a person, it doesn't fight them. It takes their details and gets them to you — or transfers live, if that's how you've set it up.
You call your own agent and put it through its paces before a single customer does. If it says something you don't like, we change it. That loop stays open after launch.
Each call is summarized to you. Nothing happens on your line that you can't review, which means you catch a bad answer in hours instead of months.
You forward your line to us, and you can unforward it in about a minute, any time, without asking permission or waiting on support. That's the real guarantee — not a contract clause.
It's software running over phone lines and internet connections, which means outages and bad audio exist in the world. Any vendor who tells you otherwise is selling you something. What I'll commit to is that it's built to answer around the clock, that you can review every call it takes, and that when something goes wrong you're calling me directly instead of opening a ticket.
It handles the front of the conversation — answering, qualifying, capturing, scheduling. The part that needs your expertise still needs your expertise. It's built to get the right calls to you faster, not to be you.
Its accuracy is a direct function of how well we capture your business at setup, and how honestly you tell me about the edge cases. That's why setup is a conversation and not a form.
If you need specifics on call recording, transcripts, retention, or which vendors process your calls — especially if you're a firm with bar obligations, or you carry a policy with requirements around third-party vendors — ask me and I'll answer plainly. If something you need isn't possible, I'll tell you that instead of talking around it.
I'm Tyler. I build these out of Fort Worth. I'd rather tell you exactly what this does and doesn't do up front than have you find out in month two. If that costs me a deal to somebody making bigger promises, that's a trade I'll take.
Starts at $500/month, all in. No setup fee.
No long-term contract. Month to month.
You control the forward. Turn it off any time, in about a minute.
Local DFW support. You're calling me, not a ticket queue.